TERMS AND CONDITIONS

Definitions

Listed below are certain words that appear throughout these terms and conditions. In all cases they will have the meaning shown below:

Booking – The completion of the signed and dated booking form, payment of at least 25% of the cost of the holiday and acceptance of such by Snow Situations

Booking form – Means the document signed by the party leader on behalf of those party members named within the document.

Cost – Means the full amount due by you for the period of your holiday including any surcharges for single occupancy but after any special discounts – the invoice amount.

Holiday – Means the date of arrival at the accommodation to the date of departure of the accommodation, as booked by the party leader on behalf of the party and accepted by Snow situations at the agreed cost.

Party – Means the persons named on the booking form that the party leader represents.

Party leader/ You / Your – Means the person responsible for booking the holiday on behalf of those named on the booking form.

Snow Situations / We / Us / Our – Means the company of EI JULIET MARSHALL SIRET: 84830762500014 trading as Snow Situations registered at Greffe du Tribunal de Commerce de Thonon-les-Bains.

No de Gestion 2019A00125.
Registered address: 1496 Route du Linga, Chatel, 74390
Email: stay@snowsituations.co.uk
Telephone: +44 77925 70598

Contract

Your holiday contract is with EI JULIET MARSHALL, trading as Snow Situations. Our contract with you takes effect when we confirm your booking and that contract is subject to these terms and conditions. We will send all documents and other information to the party leader named on the booking form who has accepted the position of party leader. The party leader is responsible for keeping all the members of the party named on the booking form informed and takes responsibility for ensuring that the cost of the holiday is met in full.

Bookings & Payment

The Booking is only confirmed when we receive a non-refundable deposit of 25% of the total cost. The balance of the cost of the holiday must be received ten weeks before the date the holiday is due to commence. We will endeavor to remind you when the balance is due but, if the cost is not met on time, we will treat the holiday as cancelled by you. For holidays booked ten or less weeks before their commencement, the total cost of the holiday is due at the time of booking.

Bookings are made on a room by room basis unless it is specified that the holiday has been accepted by Snow Situations on a full chalet basis. If booking on a full chalet basis, the number of party members staying must not exceed eleven people unless agreed at the time of booking with Snow Situations.

Unless a specific full chalet booking has been agreed, Snow situations reserve the right to have other parties stay in vacant rooms.

Cancellation and Changes

Cancellation of your holiday must be sent in writing or by email from the party leader to Snow Situations. In the event that you need to cancel your holiday, the following charges will apply:

Date of Cancellation Amount Due
More than ten weeks before holiday commencement Full Deposit
More than six but less than ten weeks before holiday commencement 50% of the total cost
More than four but less than six weeks before holiday commencement 75 % of the total cost
Less than four weeks before holiday commencement 100% of the total cost

Where cancellation is required for members of your party who are sharing a room, a single person supplement may be incurred. If you do have to cancel your holiday for any reason covered by your insurance policy, you may be able to recover these charges from your insurer.

Your balance payment is due 10 weeks before the start of your holiday. If you do not pay the balance by the due date, we will treat the booking as cancelled by you and no payments will be refunded.

In the unlikely event of cancellation by Snow Situations, all monies paid by you to us will be refunded.

Insurance

Valid travel insurance (including winter sports insurance and cancellation/curtailment cover) must be in place for your party when you book your holiday.

What’s Included?

The cost of your holiday includes accommodation (not including any applicable tourist tax) and breakfast, with afternoon tea and dinner also provided as agreed at the time of your booking. You must tell us of any special dietary or other needs of your party before your holiday and whilst we will do our best to accommodate your needs we cannot guarantee that all requirements will be met.

At all times, the party participate in winter sports at their own risk, whether on their own, or with Snow situations. For those of the party who want to ski/ snowboard off-piste, we recommend that they use the services of a local professional guide.

Although we offer complementary broadband access in parts of the chalet, this is provided by a third party supplier and we cannot guarantee that this will be continuously connected.

What’s Not Included?

The cost of the holiday does not cover travel to and from the chalet, any applicable tourist tax, insurance, equipment rental, lift passes, lunch, après ski or child care.

Arrival and Departure

Check-in time is 4pm on your arrival day. Check out time is 10am on your departure day.

Unless you have a prior agreement with Snow Situations, you cannot access the chalet before your check-in time, or after your check-out time.

Hot Tub

Snow Situations make every effort to provide continuation of all of our facilities including the hot tub. Should any leisure facility such as the hot tub become unavailable for any reason during your stay, Snow Situations cannot guarantee being able to repair or replace it during your holiday. Snow Situations do not offer compensation for inconvenience or curtailed use in such an event.

Use of the hot tub is at your own risk, Snow Situations takes no responsibility for any accident, injury, health issue or death resulting from the use of these facilities. Please ensure that you and all of the party members read our hot tub rules. Failure to use the hot tub with respect and adherence to the rules will force Snow Situations to close it down for the remainder of the week.

Guest Behaviour and Responsibility

When you book a holiday with Snow Situations you accept responsibility for the proper conduct of the party when on holiday. In the event of misconduct, we reserve the right to terminate your holiday without any refund of the cost. Any damage to the accommodation or property by you or the party must be paid for in full by the party leader. Snow Situations cannot take responsibility for your baggage, your personal property or your ski equipment whether owned or rented. Smoking is not allowed in the chalet.

Our Liability

Our liability is limited to the invoiced holiday cost. In the unlikely event that you need to raise a complaint, any complaint must be made to Snow Situations within 30 days of the departure date of your holiday. We cannot accept complaints relating to weather, snow conditions, lift closures, transfers, hire shops, child minders or any third party suppliers. Any complaints regarding third party suppliers must be made directly to the third party.

Under no circumstances can Snow Situations be held responsible for circumstances of ‘Force Majeure’ (referred to as “exceptional and unavoidable circumstances”) due to third parties unconnected with the provision of services provided for in the Contract or improper performance of the Contract attributable to circumstances dictated by ‘Force Majeure’.

In particular, Snow Situations cannot be held responsible in the event of the closure of the local ski area or restriction of any travel due to exceptional and unavoidable circumstances or restrictions imposed by any local government, any national government or guidance of the Foreign and Commonwealth Office.  You cannot therefore claim a price reduction or compensation of any kind in circumstances dictated by Force Majeure‘ and therefore outside of the control of Snow Situations.

Jurisdiction

The above terms and conditions form a contract between Snow Situations and the party represented by the party leader which is governed in all respects by French Law and subject to the jurisdiction of the courts of France.